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PrimeSign GmbH – Status of trust center and remote signing services

For details on the system metrics for our RKSV remote signing service see https://www.prime-sign.com/rksvfaq.html

primesign RKSV (RKSV remote signing service) Operational
primesign MOBILE (qualified remote signing service) Operational
ID Austria Integration ? Operational
German eID Integration ? Operational
Liechtenstein eID Integration ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - English version see below!

Eine neue Version unseres Remote-Signing-Dienstes "primesign MOBILE” ist am Test-System verfügbar!

Hinweis: Diese Ankündigung ist ausschließlich für Kunden relevant, die bereits die neue primesign MOBILE API (CSC; verfügbar unter https://qs.prime-sign.com und https://qs.primesign-test.com) integrieren. Für Kunden, die primesign MOBILE in Kombination mit dem primesign SIGNATURE SERVER nutzen, wurden diese Änderungen bereits von uns getestet.

Die neue Version enthält die folgenden Änderungen:

- Maintenance (Security-, Performance- und Stabilitäts-Verbesserungen)

Hinweis: Sämtliche Änderungen an Schnittstellen sind rückwärtskompatibel.

Wir bitten Sie, Ihre Anwendungsfälle auf unserem Test-System (https://qs.primesign-test.com) zu verifizieren. Sollten Sie Anmerkungen haben oder Probleme auftreten, kontaktieren Sie unseren Support (https://premiumsupport.cryptas.com/ oder basicsupport@cryptas.com).

Die Produktiv-Setzung der neuen Version erfolgt am 06.12.2023. Es kommt zu kurzzeitigen Service-Unterbrechungen.

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A new version of our remote signing service "primesign MOBILE" is available for testing!

Note: This announcement is only relevant for customers already integrating the new primesign MOBILE API (CSC; available under https://qs.prime-sign.com and https://qs.primesign-test.com). For customers who use primesign MOBILE in combination with the primesign SIGNATURE SERVER, these changes have already been verified by us.

The new version includes the following changes:

- Maintenance (Security, Performance and Stability Improvements)

Note: All changes to interfaces are backward compatible.

We kindly ask you to verify your use cases on our test system (https://qs.primesign-test.com). If you have any comments or encounter problems, please contact our support (https://premiumsupport.cryptas.com/ or basicsupport@cryptas.com).

The go-live date for the new version will be December 6th, 2023. There will be short service interruptions.

Nov 22, 2023 - 14:31 CET
primesign RKSV - Mean Response Time
Fetching
primesign RKSV - Uptime
Fetching
Past Incidents
Dec 8, 2023

No incidents reported today.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023
Completed - The scheduled maintenance has been completed.
Dec 5, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 CET
Scheduled - (English version see below.)

Laut Betreiber der ID Austria kommt es zu einem geplanten Wartungsfenster am 4.12.2023 20:00 bis 5.12.2023 03:00. In dieser Zeit steht das ID Austria System daher nicht zur Verfügung.

In diesem Zeitfenster kommt es zu Beeinträchtigungen bei folgenden Services:
- primesign Onboarding: Registrierung mit ID Austria nicht möglich
- Signieren mit eID: Signatur mit ID Austria nicht möglich
- Signatur mit ID Austria / Handy-Signatur direkt: Freigabe der Signatur mittels Digitaler Amt App nicht möglich. Alternativ kann die Freigabe der Signatur mittels SMS-TAN oder A-Trust App erfolgen.

Mehr Informationen zum Wartungsfenster der ID Austria: https://verteiler.oesterreich.gv.at/pipermail/idaustria-betrieb/2023-October/000009.html

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The operators of ID Austria / Handy-Signatur have announced a scheduled maintenance on 4th of December 8pm until 5th of December 3am. The ID Austria system is therefore not available during this time.

The following services will be affected during this period:
- primesign Onboarding: Registration with ID Austria is not available
- Sign with eID: Signing with ID Austria is not available
- Sign with ID Austria / Handy-Signatur direct: Authorizing the signature via "Digitale Amt" app is not possible. Alternatively, authorize the signature via SMS TAN or A-Trust App.

More information on the scheduled maintenance: https://verteiler.oesterreich.gv.at/pipermail/idaustria-betrieb/2023-October/000009.html

Nov 9, 09:53 CET
Dec 4, 2023
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.